Antoni Lacinai

THE HIDDEN REASON FOR EMPLOYEE ENGAGEMENT

YOUR COMMUNICATION DETERMINES YOUR ENGAGEMENT

You get the team you de-SERVE

The more engaged your employees are, the better they will perform. Simple as that. Positive interactions, positive feedback, and positive attitudes toward each other will bring better results. The opposite is also true: bitter employees will wreck all your good intentions, and all you need is one bad apple to ruin productivity for the whole team. The problem is that we don’t analyze what motivational focus our team has, which has a direct impact on the level of engagement.

In Antoni’s keynotes, you will get insights on:

– Why teams and organizations get stuck on the wrong level of engagement
– What the best teams do to outperform the rest.
– Where Gallup is right – and wrong – in their analyses of employee engagement
– Why your brain needs a green light to be productive, creative, and constructive
– The three superpowers of communication and how they are real game-changers
– Up to 20 Communication insights and concrete tips

HYBRID LEADERSHIP AND HYBRID WORKPLACES – WELCOME TO THE BEST OF BOTH WORLDS
We are not going back to anything. We are going forward. Hybrid workplaces are here to stay and most organizations realize that if they must force people back to the office, something is deeply wrong. Hybrid workplaces can give you the best of two worlds – if you do it right.

In Antoni’s keynotes, you will get insights on:

– The six challenges of hybrid leadership – according to a study of more than 500 leaders across the world conducted by Antoni Lacinai
– The cost and the gain of poor and great engagement
– Why hybrid workplaces can give you the best of both worlds
– 12 tips for awesome hybrid meetings
– Why self-motivation and self-leadership are key in a hybrid setting
– The dos and don’ts of hybrid leadership
– The three superpowers of communication

WORLD CLASS CUSTOMER MEETINGS AND CUSTOMER SERVICE
OR: You get the customers you deSERVE

Building trust and giving an excellent customer experience has never been more important. Still, many companies fail. Go to a trade show and see how the stand staff behaves. Go to a retail store or a hotel and see how the staff act. Contact a customer service department and complain about something. Very soon, you will find out if this is a great customer-centric business or if there is a no-can-do, low-ceiling company culture.

In Antoni’s keynote, you will get insights on:

– Why bad customer service is a sign of bad leadership
– The power of first impressions
– A uniquely simple customer conversation formula
– The three ways to build rapport with a client
– The three levels of listening.
– Why sympathy is bad, and empathy is good.
– Why you should talk about value instead of features
– How to get a commitment from a client
– How you keep things simple, not stupid
– Why PowerPoint is a real downer
– Why you end up with only two kinds of customers if you give awesome – or really bad – service?

SET GOALS! GET GOALS! HAVE FUN!
Goal psychology reveals that if you set a proper goal, you will increase your performance by 15-30%. That is a lot! But what is a proper goal and how come so many people are afraid of goals, tired of goals, or simply confused by what a goal really is?

In Antoni’s keynotes, you will get insights on:

– Why so many people don’t like goals
– Three different kind of goals
– A unique goal-setting model for high performers
– An effective motivation formula
– 7 motivational boosters