Terry Jones

Terry Jones asks the question; How will your customer contact you today? In the store, via the phone, on your web site, read a tweet, friend you on Facebook? There is no way to know. In this presentation, e-commerce pioneer Terry Jones gives your audience the keys to unlock the mystery of how to deal with today's omni channel customer.

While face-to-face contact isn't going away, companies that lack an effective online relationship strategy are being left behind. Jones vast online experience can educate your audience in all phases of the digital conversation from search to social media, using real-world examples in creating Travelocity, Kayak and helping dozens of other companies.

Keeping up with today's omni channel customer is a daunting task. Terry's long experience in the on line world (Travelocity, Kayak, Wayblazer and the boards of ten digital companies) can show your audience how to succeed in this complex digital world.

From search to social, mobile to big data, local to logistics, Terry will cover what you need to know now to keep 21st century customers satisfied..

These ideas can also be combined with his ON Innovation speech and Disruption topic.

The Impact of AI In Healthcare

Robots caring for our elderly? Printing ears that hear? IBM’s Watson diagnosing our maladies? What are the impacts of AI and other technologies in our healthcare and how can we take these disruptions and use them to innovate to our advantage?

Terry Jones is an expert on disruption. He disrupted travel with Travelocity, then disrupted Travelocity.com with Kayak.com.

An expert on AI and the future of technology, Jones has consulted with health care and other industries worldwide on disruption and innovation. He encourages them to take risks testing new business models and that to change the world disruptions don’t have to change everything, many times it’s just one thing. UBER and Travelocity didn’t change a product, just how your purchase it.